Last updated: Feb 1, 2025
Atlasnova AI (or “we“) values and respects the privacy of individuals. This Privacy Policy sets out how we comply with data protection laws.
This Privacy Policy outlines our policies and procedures for collecting, using, storing, and disclosing personal information of individuals. In this Privacy Policy, “Personal Information” refers to information about identifiable individuals and information which can be used, on its own or in combination with other information, to identify an individual.
Atlasnova AI’s service offering involves providing organizations and individuals within those organizations (our “Customers“) with access to and use of the Atlasnova AI Services, which allows our Customers and their staff members to administer work scheduling (the “Services“) through their devices (any computer used to access the Atlasnova AI Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each a “Device“)).
This Privacy Policy explains what we do with Personal Information when:
Atlasnova AI may amend this Privacy Policy from time to time. Please visit this page if you want to stay up to date, as we will post any changes here. Atlasnova AI will also notify affected individuals of any material changes in the way we process data.
Our primary purpose for collecting and using Personal Information is to provide the Services to our Customers. When we collect, use, and disclose Personal Information on the instructions of our Customers, we are a service provider/data processor to that Customer, processing personal information on their behalf and we refer to this data as “Customer Data”. We may also use Customer Data on an aggregated and non-identifiable basis to improve and enhance our product and service offerings.
We rely on our Customers to comply with all applicable privacy laws when collecting, using, or disclosing Personal Information through the Services, including by obtaining appropriate consent (such as from their employees, other staff, or other third parties that are authorized users of that Customer’s account) prior to collecting, using, and disclosing personal information through the Services.
If you have any questions regarding the Personal Information we process on behalf of a Customer, please contact the Customer directly and/or review their applicable privacy policy. If you signed up to receive marketing communications from one of our Customers and now wish to unsubscribe, please contact the Customer directly.
We may also collect, use, and disclose the personal information of employees of our Customers who use our Services, and we may collect and use personal information for our own purposes through our website, customer service, marketing activities, or when we otherwise interact with individuals. We refer to this data as “Atlasnova AI Data”.
We collect and use Personal Information in the course of providing the Services to you and your organization. Depending on the relevant circumstances and requirements, we may collect some or all of the Personal Information listed below to help us with this:
We will display your Personal Information on your profile page. Any data you provide to the AtlasNova AI Services or through your use of community services on the AtlasNova AI Services, such as messaging, may be read, collected, and used by Users or organizations who have access to them.
When we use your Personal information to allow you to access and use the Atlasnova AI Services, we do so on the instructions of your organization (our Customer) and on the behalf of your organization. Activities that we may carry out on this basis include:
Your posts may remain even after you close your account.
Users are required to provide Personal Information to create an Account and use the Service such as name, email address, and password. We use this information to create and administer user accounts, authenticate users, process payments, and manage access and control rights. We require that you do not disclose your password to anyone. We will never ask you for your password in any communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
We collect contact information for the purpose of sending marketing communications, and described under Section 5 (Marketing) or administering contests, promotions or surveys.
When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address, and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may also collect information to verify your identity at the start of the call.
We collect a limited amount of Personal Information by monitoring and recording and subsequently storing certain telephone calls. On each occasion, you will be notified whether the call is being recorded at the commencement of the call. If you do not wish to have your call recorded, please let us know at the start of the call. The primary purpose of the call recording is to train our customer-service staff and to improve the quality of the services and products we provide. During the course of the phone call we will collect limited categories of Personal Information including name, phone number, and email address to assist us in confirming the identity of the caller and we may also collect any other personal information you provide to us during the call.
We may offer contests, promotions or surveys. If you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you, or that you otherwise provide. We use this information to administer the contest or promotion. We may also offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website.
We may also use Atlasnova AI Data for the following purposes:
We collect your Personal Information in four primary ways:
Visiting our Website: We collect a limited amount of Personal Information from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes log data such as your Device’s IP address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information and other interactions with the Website. If you contact us via the Website (including via any chat widget), we will collect any information that you provide to us, for example your name and contact details in order to respond to the inquiry. We use this information to help us understand our website activity and to monitor and improve our website and Service.
Cookies: Atlasnova AI uses cookies in providing the Website and Service.
Tracer Tags & Web Beacons: Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on the Website. These tracer tags are used to help us optimize and tailor the Website for you and other future visitors to the Website.
Third Party Links: Our website may contain links to other websites that Atlasnova AI does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
With your consent where required by applicable law, we use Personal Information of Users in order to send you email and in-app communications to let you know about, and invite you to participate in, our products and service offerings. You can unsubscribe from receiving marketing materials from us by clicking the unsubscribe link included at the bottom of each email or by contacting us at the contact information provided in the “Contact Us” section below. You may also be able to adjust some of your communication preferences through our app. Please note that if you unsubscribe from marketing communications, you may continue to receive transactional and account-related email and other communications from us.
Where appropriate and in accordance with applicable laws and requirements, we may share your Personal Information in the following ways.
Note that organizations (our Customers) may share the Personal Information of their employees with third parties and other software services, such as payroll and accounting services.
We do not sell personal information.
We are committed to taking all reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, destruction or unauthorized access and disclosure. We do this by having in place a range of appropriate technical and organizational measures. These include measures to deal with any suspected data breach. If you enter payment details onto our payment pages, we encrypt the transmission of that information.
We restrict access to Personal Information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We will not keep your Personal Information for longer than we are permitted to do so under our agreement with our Customers or as is necessary for the purposes for which we have collected it unless we believe that the law or other regulation requires us to preserve it (for example, because of a request by a tax authority or in connection with any anticipated litigation) or if we require it to enforce our agreements.
When we are no longer permitted under our agreement with your organization or it is otherwise no longer necessary to retain your Personal Information for the purpose(s) for which it was collected, we will delete or anonymize the Personal Information that we hold about you from our systems. While we will endeavor to permanently erase your Personal Information once it reaches the end of its retention period, some of your Personal Information may still exist within our systems for a limited period of time, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.
Your organization (our Customer) may store your employment information or other Personal Information for longer periods in accordance with its own retention policies, including after your employment terminates.
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
If you wish to make a request in relation to Personal Information we maintain and process on behalf of our Customers (and in respect of which we are a service provider/data processor), please contact the Customer directly in the first instance to handle your request. If you contact us in respect of an Account that is linked to your employer (our Customer), we will refer your request to your organization. Otherwise, please contact us and we will handle your request.
AtlasNova AI’s primary data storage is located in the United States of America, where all personal information is securely stored and encrypted. As a U.S.-based company, we currently process personal information within the United States. If you are located outside the United States and choose to use our Services in the future, your personal information may be processed in the United States or other jurisdictions where our service providers are located. We ensure that all data transferred in and out of the AtlasNova AI Services is encrypted securely end-to-end.
Our service providers, such as those for infrastructure, hosting, data storage, push notifications, email services, sales and marketing tools, and payment processing, are primarily located in the United States. We ensure that our service providers comply with applicable U.S. privacy and data protection laws and implement contractual clauses to protect your privacy rights.
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”) regarding your personal information. These include:
You can submit requests about your information to the following email: info@atlasnova.ai
You may only make two requests over a 12-month period. Atlasnova AI will respond to your request within 45 days of receiving your request and will provide information from the 12-month period prior to your request.
There are some exceptions to these requests. For example, the information may be owned by your employer and Atlasnova AI can keep your personal information for certain business purposes, such as processing payments for merchandise you order or undertaking internal research for our technological developments.
Additionally, the CCPA provides for certain exemptions, such that requests under the CCPA cannot prevent Atlasnova AI’s ability to:
In some instances, Atlasnova AI may refuse to respond to such a request based on an exemption, a legal requirement, or other business or legal policy. Atlasnova AI will inform you as to the basis for refusing any such request.
If you would like further information about how we handle your Personal Information, have any concerns regarding this Privacy Policy, or wish to exercise your legal rights or unsubscribe from our marketing communications, please contact info@atlasnova.ai. Please outline your concerns, and our team will be in touch to discuss the matter.
AtlasNova AI collects the following types of personal information categories: Identifiers such as name and email address; Commercial information; Internet or other similar network activity; Geolocation data; Professional or employment-related information; Inferences drawn from other personal information; pictures or likeness of users uploaded by users; messages and communications between users; and online account credentials provided by users.
We collect this personal information to provide access to the AtlasNova AI Services, and for our own purposes (including but not limited to training, product improvement, and data analytics purposes) through our website, product, customer service, and marketing activities. We do not sell personal information and have not sold personal information in the preceding twelve months.
If you have any questions about this Notice or need to access it in an alternative format due to having a disability, please email us at info@atlasnova.ai.